Your personal data is a trust we take seriously. This document transparently explains how klwim collects, uses, stores, and protects your information — nothing more, nothing less.
Before reading the full document, here are the six core principles that shape our approach to every user's data privacy.
Klwim only collects data that is strictly necessary to operate its services. No excessive or irrelevant data collection beyond the stated purposes takes place.
Your personal data is never sold, rented, or transferred to any third party for marketing or commercial purposes without your explicit consent.
All transmitted and stored data is protected by 256-bit SSL encryption. Access to personal data is granted only to authorized personnel with a legitimate business need.
You have the full right to access, amend, or request deletion of your personal data at any time through our support channels, available 24/7.
Data is retained only for as long as necessary for the stated purpose or as required by law. After that period, data will be securely deleted.
In the event of any security incident involving your data, klwim will provide notice within the timeframe required by applicable law.
By using the klwim platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document in full to understand how your data is managed.
This Privacy Policy ("Policy") describes how klwim.net ("klwim", "we") manages the personal data of users ("you") collected through your use of our platform, website, mobile app, and all related services we offer.
Klwim takes its obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and any applicable data protection legislation seriously. We are committed to ensuring your personal data is collected, processed, and protected in a fair, lawful, and transparent manner.
This document forms part of klwim's Terms and Conditions. In the event of any conflict between this document and other terms, this Privacy Policy shall prevail for all matters relating to data protection.
If you have any questions about this Policy or how we handle your data, our team is available 24/7 via live chat on the platform or by email at [email protected].
Klwim collects the minimum personal data relevant to the platform's operational requirements. Below are the categories of data we collect, along with their purposes and legal basis:
| Data Categories | Example | Basis of Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Contractual Necessity |
| Contact Information | Email address, phone number, mailing address | Contractual Necessity |
| Financial Information | Bank account number, deposit & withdrawal transaction history | Contractual Necessity |
| Usage Data | Game logs, betting history, play session duration | Legitimate Interest |
| Technical Data | IP address, device type, web browser, operating system | Legitimate Interest |
| Communication Data | Support chat records, emails with klwim | Legitimate Interest |
Klwim does not directly collect credit or debit card numbers. All card payments are processed through PCI-DSS certified third-party payment gateways, and your card data never passes through or is stored on klwim's servers.
Klwim uses your personal data only for the purposes specified and will not use it for any other purpose without your prior knowledge and consent.
Klwim will not use your data for direct marketing by third parties. Any marketing communications from klwim itself will only be sent with your explicit consent, which may be withdrawn at any time.
Klwim does not sell or rent your personal data. However, there are limited situations where we need to share data with certain parties in order to deliver our services:
We share only the minimum necessary data with third-party service providers who help us operate the platform, including cloud infrastructure providers, payment gateways, gaming system providers, and identity verification services. All providers are bound by strict confidentiality agreements and are only permitted to process data under klwim's instructions.
Klwim may be required to disclose personal data to competent authorities when mandated by law, court order, or regulatory directive. In such situations, we will endeavor to notify you in advance where legally permitted to do so.
In the event of any merger, acquisition, or asset transfer, user data may be transferred as part of that process. You will be notified in advance and given the option to close your account before the transfer takes place.
Your data will not be transferred outside Malaysia except to countries with equivalent or higher data protection standards, and only when necessary for legitimate operational purposes.
Klwim implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
While we take all reasonable precautions, no security system can guarantee absolute protection. We encourage you to practice good security on your end as well, including using strong passwords and enabling two-factor authentication.
Klwim retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable law.
Once the relevant retention period has ended, data will be securely deleted using industry-approved methods or converted into an anonymized format that cannot be linked back to you.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data held by klwim. These rights may be exercised at any time by contacting our support team.
You may request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data.
You may request deletion of your data, subject to applicable legal retention requirements.
You may object to the processing of your data for certain non-mandatory purposes.
You may request your data in a machine-readable format for transfer purposes.
Consent given for optional processing may be withdrawn at any time.
The klwim platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and understand how users interact with our platform.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the klwim platform, particularly cookies essential to login session security.
The klwim platform is intended for individuals aged 18 and above only. We do not knowingly collect personal data from minors.
Klwim conducts age verification through a rigorous eKYC process during registration. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
If you believe a minor has registered an account on klwim, please contact us immediately through the available support channels so we can take appropriate action.
Klwim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or in response to user feedback.
When significant changes are made to this Policy, we will notify you through one or more of the following methods:
We recommend checking this page periodically. Continued use of the platform after any Policy changes take effect constitutes your acceptance of the latest version.
For any inquiries, rights exercise requests, or complaints regarding this Privacy Policy, the klwim data protection team is ready to assist you.
Our goal is to resolve all privacy-related inquiries within 5 working days from the date of receipt. For more complex cases, we will provide progress updates within that period.
Your privacy is protected, your data is secure, and your gaming is fair. That is klwim's commitment to every player in Malaysia. Join our community today.